Packaging and Shipping Supply Specialists

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.  However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: Do you charge sales tax? 
A: Sales tax is only charged for order shipping to Virginia.

Q: Items not staying in cart, what can I do?
A: It is possible that your cookies are not enabled.  Please see below for instructions on enabling your cookies.

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)

• Go to the "Tools" menu.
• Select "Options".
• Select the "Privacy" icon in the left panel.
• Check the box corresponding to "Allow sites to set cookies".
• Click "OK" to save changes.

 

Netscape 7.1/Mozilla 5.0

• Select "Preferences" from the Edit menu.
• Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
• Under "Privacy & Security", select "Cookies."
• Select "Enable all cookies".
• Click "OK".

 

Microsoft Internet Explorer 6.0+

• Select "Internet Options" from the Tools menu.
• Click on the "Privacy" tab.
• Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
• Click "OK".

 

Microsoft Internet Explorer 5.x

• Select "Internet Options" from the Tools menu.
• Click on the "Security" tab.
• Click the "Custom Level" button.
• Scroll down to the "Cookies" section.
• To enable:
  • Set "Allow cookies that are stored on your computer" to "Enable".
  • Set "Allow per-session cookies" to "Enable".
• Click "OK".

 

Microsoft Internet Explorer 4.x

• Select "Internet Options" from the View menu.
• Click on the "Advanced" tab.
• Scroll down to find "Cookies" within the "Security" section.
• To enable:
  • Select "Always accept cookies".
• Click "OK".

 

Netscape Communicator 4.x

• Select "Preferences" from the Edit menu.
• Find the "Cookies" section in the "Advanced" category.
• To enable:
  • Select "Accept all cookies" (or "Enable all cookies").
• Click "OK".

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