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Please note that if the shipping address supplied is incorrect and we are billed an address correction fee by UPS or any other freight company, this fee will be billed to your credit card or to you directly.
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Pack Secure offers the following Returns Policy:
We want you to be 100% satisfied with your purchase!
If for any reason whatsoever you need to return a product purchased from us, our policy on that return is as follows ...
We will accept items for return within 15 days of delivery that are still in New, Unused and Resalable condition.
Claims for errors, defects or damages must be made within 5 days of delivery.
ALL returns require an RMA# prior to being sent back. If you need to make a return please contact us via email at Contact Us so we can issue an return authorization number and give the correct shipping address.
All packages must have the RMA# on the address label and the packing list.
Refunds will be for the purchase price of the item(s) only. Shipping costs are the responsibility of the customer unless the return is because of our error. Shipping costs for any return of merchandise due to our mistake will be covered by Pack Secure.
All items returned that were sold with free shipping will have our actual shipping cost deducted.
A re-stocking fee of 15% will apply to all non-defective returned merchandise except sealer repair parts which have a 25% testing and restock fee.
After we receive the return in new and resalable condition, a refund or exchange will be quickly given.
Please note any refused packages, may not be accepted as a return. If the package is accepted at our warehouse, it will be treated as a return and our return policy will be applied.
Defective merchandise can be returned for exchange only.